FAQ's

As a family-run business based in Europe aiming to set new standards in the formula industry, our mission here at Kendamil is to create high quality products for infants by using only...

To change the payment method on your subscription, kindly login to your Kendamil account, go to manage subscriptions and then, go to Billing Information and click/tap on the Payment Method. You can...

For those wanting to make life that bit easier, we offer a monthly subscription on our formulas via our website with the opportunity to add in some of our delicious porridges and...

You can edit your subscription anytime. Head to your account on kendamil.com where you can change, pause, or cancel any details of your subscription by logging in online and selecting 'Manage Subscriptions'.

To sign up for our Subscribe & Save service, you can create an account here. Fill in the required information (name, email address etc). You can then start to create your first...

If your order has not yet been processed you can cancel your subscription delivery or alter the date by logging into your Kendamil account. Just click on the Manage Subscription button.

Unfortunately,...

We currently don't have a loyalty program, but with our Subscribe & Save service: you get free delivery every month.

Our return/refund policy lasts 14 days and is valid for all orders of £42 or more. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund...

We fulfil orders very quickly and aim to get all parcels dispatched to UK addresses within 48 hours of order. We do not dispatch at weekends or Bank Holidays so some orders...

Unfortunately, we do not currently ship any products internationally although we do have an EU store and distributors in a number of locations globally that may be able to support your needs...

We offer free shipping on all orders over £60 for UK customers. We also offer free shipping on all subscriptions.

If your order has already been dispatched, and is with our courier, then unfortunately we are unable to cancel your order. If your order hasn't been dispatched you can contact our customer...

We do not currently offer an expedited shipping option. Our team work hard to fulfil orders very quickly and aim to get all parcels dispatched to UK addresses within 48 hours of...

Whilst some of our products have an individual limit you can place an order up to a maximum of £240 and all orders above £60 qualify for free shipping!

Currently, we only ship to addresses within the United Kingdom. Unfortunately, we do not currently ship to any other international destinations from our UK store. We do however now have an EU...

It can take between 3-5 business days before your refund reaches your account.

Most of our baby formula contains some form of whey. Whey is a key ingredient because it is the predominant protein in breast milk and it's included in our formula as both...

The whey to casein ratio for Kendamil Organic Stages 1-3 are as follows:
Stage 1 (Infant): Whey: Casein = 60:40
Stage 2 (Follow-on): Whey: Casein = 40:60
Stage 3 (Toddler): Whey: Casein =...

Your little one shouldn’t gain any more weight than is usual for their growth from consuming a whole milk based infant formula. 50% of the calories in both breast milk and formula...

Avoiding fish oil means we avoid another potential allergen for your little one. We uniquely source our DHA from a plant-based source, marine algae, which means we don't contribute to overfishing, which...

When compared to cow’s milk, goat milk has several unique benefits which mean that for babies suffering with digestive issues, goat milk formula may offer a gentler, natural alternative.

• Goat milk...

All of the baby formula we create is gluten-free, so they present no risk to little ones with a gluten intolerance. However, some of our cereals do contain gluten.

These are our...

None of our baby formulas contain probiotics as probiotics cannot survive over temperatures of 45 degrees and formula should be prepared with boiled water at around 70 degrees. We now have digestive...

Aside from the environmental benefits of avoiding palm oil which we are very passionate about, it's also good news for your little one. Studies suggest that palm oil can have a negative...

The 'frothiness' of our milk is the result of our unique, whole-milk based recipe. All of our formulas use fresh liquid whole milk, rather than powdered skimmed milk, bulking agents, and vegetable...

Our baby formula is formulated using the cream of the milk. We get our fats from the same place as breast milk, from milk fats! For fats in our baby milk, we...

All of our first infant milks contain at least 1 mg of iron per 100 kcal.
When it comes to U.S. regulations, formulas that are manufactured in the United States under FDA regulation...

We are incredibly proud that absolutely no Kendamil products contain palm oil - they never have and they never will. Head over to our blog to learn more about palm oil (

Here at Kendamil we uniquely use Whole Milk as our source of fat, so all of our formulas contain either cow or goat milk and are not, therefore dairy-free.

We do, of...

"For any baby with a diagnosed intolerance or allergy we would always recommend you consult with your GP or healthcare professional to make sure you're giving baby the most suitable formula for...

Colic is distressing for both parents and baby but does usually resolves itself by the age of 3 to 4 months and isn't something to be concerned about. Although not a lot...

If other medical conditions have been ruled out, green stool colour is not a cause for concern and is perfectly normal. When food goes through the digestive tract quickly, then bile does...

If your baby is gassy, you'll notice that they pass a lot of gas and seem to feel better afterward. Gas troubles often start right away or when babies are just a...

It's normal for babies to strain when pooing, and sometimes their faces turn red. But if baby isn't going regularly enough (under 8 weeks should be pooing every 2-3 days) or they're...

Reflux is common in babies, as the muscles in their oesophagus have not fully developed. It will pass as they get older. You can try other things before switching baby formula, such...

If you suspect your baby has an allergy it's very important to consult with your child's GP and they can then refer them for further tests.
There are many different symptoms of...

The decision to transition from breast milk to formula is a completely personal one -- it is all about what works best for you and your baby! WHO and UNICEF recommend that...

We generally recommend a transition period of 7-14 days to allow your baby's digestive system to completely adjust to a new formula, even if you are simply moving to another stage of...

It's important to remember that every baby is different, but we recommend transitioning from breastfeeding to formula feeding gradually, to give your baby time to adjust to the new formula, and so...

None of our baby milks are vegan since they all contain either organic cow or goat milk. Kendamil is uniquely certified Vegetarian however.

Our Classic Kendamil powder formula is made using whole fresh milk from grass-fed cows and a Rabbi supervises every step of the process including the milking, pasteurisation, spray drying and packing of...

Our Super-Kosher, Mehadrin, formula is designed to be as similar as possible to our Non-Kosher formulas meeting both the EU regulations for baby formula (containing all necessary nutrients) and offering the same...

Kendamil is uniquely certified Vegetarian! How? We use plant-based DHA from marine algae instead of using fish oil. Aside from creating a much better tasting baby milk for your little one, avoiding...

Our facility is Halal inspected and all of our Classic and Organic Kendamil products are Halal certified.

In line with the advice given by the UK NHS we recommend that you prepare your little one's baby formula fresh every time, right before feeding. However, there are a few tricks...

In line with NHS advice, we recommend that you always use freshly boiled tap water (that has been cooled down to at least 70 degrees C) when preparing baby formula. The boiling...

No matter which baby formula you've purchased, you should always store both opened and unopened containers in a clean, cool, and dry place, such as a pantry, drawer, or cabinet - try...

No matter which baby formula you've purchased, you should always store both opened and unopened containers in a clean, cool, and dry place, such as a pantry, drawer, or cabinet (away from...

You should always boil fresh tap water when preparing a feed, but then let it cool for up to 30 minutes so it reaches around 70°C before measuring into your baby bottle...

"Following the NHS Gold Standard guidelines, this is the safest way to prepare your formula:

Fill the kettle with at least 1 litre of fresh tap water (do not use water that...

Powdered formula is not sterile; so, even though tins and packets of formula powder are sealed, they can sometimes contain harmful bacteria that could make your baby ill. Water that hasn't been...

If you need to bring a large quantity of powdered baby formula with you while traveling and are not able to transport it in the tin, then an airtight glass or silicone...

We do not recommend storing pre-prepared bottles of milk in the fridge, as Kendamil follows the guidelines set down by the Department of Health and the NHS who advise that feeds should...

The 'frothiness' of our milk is the result of our unique, whole-milk based recipe. All of our formulas use fresh liquid whole milk, rather than powdered skimmed milk, bulking agents, and vegetable...

As advised by the NHS it is important to sterilise all your baby's feeding equipment, including bottles and teats, until they're at least 12 months old. This will protect your baby against...

To check on a missing delivery order please get in touch with our customer care team at enquiries@kendamil.com so they can look into this for you.

Our team at Kendal Nutricare ensures that no Kendamil products leave our factory without meeting the highest possible standards. Unfortunately, there can sometimes be damage caused whilst in transit with our courier....

Our team at Kendal Nutricare ensures that no Kendamil products leave our factory without meeting the highest possible standards. However we're real people packing up each shipment by hand and whilst there...

Our team at Kendal Nutricare ensures that no Kendamil products leave our factory without meeting the highest possible standards. However we're real people packing up each shipment by hand and whilst there...

We endeavour to dispatch all parcels to UK addresses within 48 hours of the order being placed, but as we do not dispatch at weekends or Bank Holidays for some orders this...

We do have an Organic baby formula range which you can take a closer look at here (https://kendamil.com/collections/organic-formula). We also have 3 Organic baby cereals here (https://kendamil.com/collections/baby-porridges). It can take up to...

Both our Stage 1 and 2 formula contain no fish oil, soy oil, or palm oil. Stage 2 does have slightly more iron to meet the higher iron demands of an infant...

If you'd like to continue giving your little one Kendamil after they've turned 1 years old then you can move them on to Stage 3, they will continue to get all the...

We guarantee that whenever we send powdered baby milk to a customer, that baby milk has over 18 months shelf life before it expires. In reality though, most of the baby milk...

We want to make the experience of buying baby formula from Kendamil.com as easy as possible, so we offer a variety of payment options - we accept all major credit cards and...

Our team of parents are here every day from 8am - 10pm (GMT) to offer support and answer any questions or queries that you may have.

You can call us at +44...

We love hearing from other like-minded individuals. If you share our passion for making high-quality baby formula more accessible to parents and would like to work with us, please do check out...

It's important to note that baby formula is sold in stages, with Stage 1 being the most suitable for babies 0 to 6 months. Stage 2 should only be used from 6...

It is important to note that in the UK baby milk is sold in stages, with Stage 1 being from 0 to 6 months and Stage 2 being from 6 to 12...

We've written a blog post about 10 Things A New Parent Really Needs - here which you might enjoy reading, and you’ll find lots of tips and hacks on our Instagram page...

We're so happy to hear that you're thinking about making the switch to our baby milk, and we hope that we can support you by providing some guidance and recommendations.
We've written...

Yes, you can absolutely use breast milk with our cereals. Our baby cereals come in different flavours and are the ideal starting point for your little one's weaning journey. They're nutritionally balanced...

Unfortunately, we don't offer gift cards at the moment.

We do have a referral program for all our loyal customers! If you'd like to refer a friend to try Kendamil, please invite them by entering their email address here and they...

Sign up to our newsletter and Join the Kendafamily for 10% off your first order*
*(stage 1 products excluded)

If you're unable to find your Kendamil baby formula at your local store. We'd like to reassure you that we have stock available on our website and are able to offer shipping...

Our Kendamil Pro-Comfort Baby Drops are digestive supplements for little tummies designed to support the development and balance of your little one’s gut microbiome. They contain 3 scientifically support strains of friendly...

Our Pro-Comfort Baby Drops can be given alongside any vitamins your little one is already taking. They can either be given together, at the same time, or you can separate them across...

The primary ingredient in our Pro-Comfort Baby Drops is the 3 strains of friendly bacteria. Sunflower oil (or oil more generally) is used in virtually all live-culture drops as suspending the bacteria...

Yes, you can use our Pro-Comfort Baby Drops with children over 3 years. We just marked 0-3yrs as most of our customers have children under 3yrs.

Whilst our Pro-Comfort Baby Drops can be spaced out if need be we recommend that all 5 drops are given at once so that our busy parents don’t potentially forget, and we...

We're happy to confirm that our Pro-Comfort Baby Drops are suitable for use by those on a milk-free diet.

We're happy to confirm that our Pro-Comfort Baby Drops are suitable for use by those little ones with CMPA or on a milk free diet.

Yes, our Pro-Comfort Baby Drops are both dairy-free and vegetarian. At Kendamil we don’t do unnecessary ingredients, so you’ll also find no artificial colours, sugars, gluten, maltodextrin or soy!

As all babies are different we would suggest checking this with your doctor or health care professional as they are in the best position to advise you what is suitable for your...

Our Pro-Comfort Baby Drops are currently available exclusively at www.kendamil.com as a one off purchase.